Two energy firms have grossly overcharged their customers with an "unauthorised administration" fee and will now have to refund hundreds of households with the total coming to £800,000. Customers have been overcharged on renewable energy deals available to properties with devices like solar panels or wind turbines affecting those with "feed-in (FIT) tariffs".
The Government FIT scheme was introduced on April 1, 2010 and promotes the uptake of renewable and low-carbon electricity letting customers who generate electricity from their property sell it for money. Regulator Ofgem said Good Energy and F&S Energy were charging customers an "unauthorised administration" fee for this, reports the Mirror.
Good Energy has now agreed to refund over £453,000 and will make extra goodwill payments totalling £200,000 whilst F&S Energy will refund £94,040 and make goodwill payments of £50,000.
