An energy firm is going to customers' doorsteps to give personalised advice on reducing bills as it hears from "many" reporting that they will struggle to pay this winter. Octopus Energy said it hoped to visit at least 500,000 homes this winter following a summer trial to give customers "actionable, bespoke advice" on how to save energy and reduce bills.
The firm said advice will be tailored to customers' individual needs and provided by a team of trained energy-saving experts. Octopus said there were several effective ways to lower energy consumption without compromising on comfort, including turning down the water flow temperature of the gas boiler that is heating the home - a measure that could save people up to eight per cent off their gas bills.
The firm's DBS-checked (Disclosure and Barring Service) 'energy helpers' should be able to deliver most advice on the doorstop, but will also carry thermal imaging cameras and, if invited in, could identify hidden draughts and suggest low-cost ways to close them.
