A couple say they are fed up being given the cold shoulder by a renewable energy consultancy company.
Peter and Helen Kinstrey, from the village of Broughton near Biggar in South Lanarkshire, have been left with no hot water for over a week after a “magic box” heat pump - supplied by Zest Energy who are based in Edinburgh - went on the blink.
But despite paying for an aftercare plan for such eventualities, they are struggling to have the company carry out the necessary repair to the pump, which is linked to solar panels.
