As artificial intelligence reshapes industries at a breakneck pace, many leaders agree the digital transformation underway is not just about technology—it’s about people.
In fact, Anna Marrs, group president of global merchant and network services at American Express, said empathy is the most under-hyped factor in the AI transformation era and that preserving human connection is key to capitalizing on radical technological changes. At the Fortune Most Powerful Women conference in Washington, D.C., on Wednesday, she said she finds Anthropic’s Claude to be one of the most empathetic AI tools she uses: “He’s really nice to me.”
