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Wales Online
Wales Online
National
Kirstie McCrum

Emails ignored, endless phone calls and nobody can help - the reality of your airline losing your luggage

Travel chaos has been the story of some of the UK's largest airports in the last few months. Since April, queuing passengers, crammed check-in desks and stacked security have been the order of the day.

Like many, I saw the incidents of holiday horror on the news. Was it the lack of post-pandemic staff, or the impact of the cost of living crisis?

Whatever the cause, I wasn't travelling far afield for my summer break, so I wasn't too worried. In fact, I was staying in the UK, flying the 400 miles up to Inverness from Manchester Airport to see my sister for a week, working from her place as a breaking news editor for Reach PLC.

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