FAQs
Does Elgato offer free shipping?
Elgato offers free shipping on all orders over $79. Otherwise, standard shipping can add up to $9.99 depending on the state you live in. Elgato also offers two-day amd express shipping for an additional cost.
Can I get Elgato Black Friday deals?
Elgato.com isn't running any Black Friday promotions yet, but authorized resellers like Amazon are in fact offering Elgato deals on the company's Facecam, capture card, and accessories. Make sure to check this page, which we keep updated regularly to bring you the best ways to save on your next order.
What is the Elgato return policy?
Parent company Corsair handles returns and refunds at Elgato. That said, consumers have 60 calendar days to return an item from the date you received it. The item must be repackaged in the original packaging, with all the cords, adapters, accessories, and documentation included. Returned items must also be free of physical damage. Meanwhile, refund requests must be made within 14 days from date of purchase.
What is the Elgato Marketplace?
The Elgato Marketplace is a section of Elgato's website where content creators can get a wide array of digital assets, created by Elgato. These assets include voice effects, sounds, transitions, icons, overlays, and more. After setting up your free account, you can personalize your Elgato hardware with plugins, designs, and voice effects whether you're a vide creator, podcaster, or professional.
How do I contact Elgato customer service?
Elgato is available via phone or e-mail. To reach Elgato support, you can call (888) 831-6488 Mondays through Sundays from 10am to 6pm. Elgato can also take e-mail questions via an online form found on their website.
Hints and tips
Take advantage of free shipping: Elgato only offers free shipping on orders over $79. When possible, try to pad your purchases over this amount so you can score free shipping and avoid paying any delivery fees.
Sign up for the Elgato newsletter: Elgato will e-mail you exclusive promotions and sales info when you sign up for their newsletter. To sign up, just browse to the bottom of their homepage and enter your e-mail.
Make the most of the Marketplace: The Elgato Marketplace is a great stop for anyone looking to express themselves online. Here you can explore community plug-ins, designs, and more. Membership is free and it'll let you completely customize your Elgato devices and apps
How to use Elgato coupon codes
1. Find the Elgato promo codes you want to use and click "Get Code" to reveal it.
2. Copy the code and head to the Elgato website to start shopping.
3. After adding an item(s) to your shopping cart, proceed to the checkout stage. Here you'll see a field labeled "Discount Code."
4. Click the field and manually enter your Elgato coupon code. After entering, hit the "Apply" button and your coupon will be activated.
5. Proceed through the rest of the checkout process as normal to place your order.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
