Electricity firms need to “up their game” following a critical report into the response to Storm Arwen, which left almost a million homes without power, industry regulator Ofgem has said.
Winds of 100mph uprooted 16 million trees and damaged power lines, cutting the electricity supply from 26 November last year across northern England and Scotland.
The watchdog has released the findings of a six-month review and said some customers received “unacceptable service”, with some cut off for more than a week, poor communication about when they would be reconnected and slow compensation payments.
