Principal Secretary, School Education, Praveen Prakash has said that from December 1, students and their parents can send him complaints, through WhatsApp or SMS mode (Principal Secretary, School Education at 9013133636) of delay in supply of textbooks from their school authorities.
The official said he would enquire into every complaint and if any of it was confirmed, the Director of Textbooks would be made to supply within 24 hours and a sum of ₹1,000 would be transferred to the parents towards compensation for the delay.
“This money will be recovered from the District Education Officer, Deputy DEO or the Mandal Education Officer concerned for negligence,” he said.