Edinburgh Zoo bosses have replied an unhappy visitor's TripAdvisor review claiming they struggled to see one of the most popular attractions.
A local zoo guest with the online handle dizzytraveller2018 left an outraged review after visiting the park in July of this year, claiming that they - a family of seven adults and four children - were left feeling "totally ripped off".
The unfavourable one-star review on the major travel platform reads: "For us, the worst experience was the penguin enclosure. The viewing galleries were so filthy we couldn't see a thing! Come on, Edinburgh Zoo, get your act together and explain to the public exactly where our hard-earned entrance fees are going because it certainly doesn't look like the animals are seeing any of it."
