An Edinburgh hotel has apologised to a traveller who recently stayed with them after complaints about the TV, a disturbance as well as a detour they had to make to get to their room.
Best Western Edinburgh South Braid Hills Hotel, currently ranks as number 87 out of a total of 165 hotels across the capital with the hotel scoring an impressive four stars out of five thanks to 1,358 reviews.
However while they almost have one thousand 'excellent' reviews, not everyone loved their stay with one loyal customer vowing never to come back.
