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Edinburgh Live
Edinburgh Live
National
Katie Williams

Edinburgh hotel 'disappointed' as guest tells how manager 'shouted at staff'

Edinburgh Courtyard by Marriott Courtyard TripAdvisor

Bosses at an Edinburgh hotel have been left 'disappointed' after a customer criticised a member of staff.

Taking to Tripadvisor, the guest claimed they saw the restaurant manager of the Courtyard by Marriott 'scream' at staff. The hotel quickly responded to express how 'disappointed' they were that the guest had such an experience.

The guest wrote: "The Hotel property is well located and modern. But extremely badly managed. The Restaurant Manager is blatantly offensive, screaming at his staff even as the guests are having dinner. Someone really needs to teach the gent some basic hospitality etiquette as it's extremely unnerving to hear staff being screamed at while you wish to enjoy your breakfast and tea.

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