Bosses at an Edinburgh hotel have been left 'disappointed' after a customer criticised a member of staff.
Taking to Tripadvisor, the guest claimed they saw the restaurant manager of the Courtyard by Marriott 'scream' at staff. The hotel quickly responded to express how 'disappointed' they were that the guest had such an experience.
The guest wrote: "The Hotel property is well located and modern. But extremely badly managed. The Restaurant Manager is blatantly offensive, screaming at his staff even as the guests are having dinner. Someone really needs to teach the gent some basic hospitality etiquette as it's extremely unnerving to hear staff being screamed at while you wish to enjoy your breakfast and tea.
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"Next the laundry services are dismal as laundry doesn't get delivered to room because the credit card was charged to a different room. While in the room there was an electrical failure and the room lights went off too.
"The housekeeping is shoddy and on first day there was no face tissue in the bathroom. Last but not the least the safe locker too had issues in being unlocked.
"Apart from Nikolas and the lady who checked us in just nothing works in the entire property."
The Courtyard replied: "Thank you for leaving your honest feedback regarding your recent stay with us. It is through guest feedback that we can improve our service, and we truly appreciate your loyalty as a Titanium Elite member with us.
"I am disappointed to hear of your experience, and would like the opportunity to follow-up on the issues you experienced. Please let me know if you would like a direct email or call and I will be in touch."
The Courtyard by Marriott is a four-star rated hotel, with it ranking four stars on Tripadvisor also and many guests praise its location, cleanliness, service and value.
One other guest said: "Stayed here for three nights Dec 22. Fab location. Close to train station, we drive and pre booked the Q car park which is on the same road, very handy. The rooms are lovely and big, very clean. Cleaned everyday and fresh towels if you want them every day. We only had breakfast at the hotel, this was really nice."
And a second said: "Stayed in this property for few days after finishing my conference at EICC and I must mention the wonderful service provided by the breakfast team, especially by the hospitality provided by Mr. Chandi (hope I am spelling out correctly) and Mr. Antony at the reception.
"Both of the boys seemed professional and they know what they are doing. Apart from this, rooms were okay in comparison to price and bar service was not so impressive and the menu seemed a bit outdated."
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