A popular Edinburgh hotel has been forced to apologise after a guest slammed their stay as 'frightful' and 'sleepless' while on holiday from the States.
The Glasshouse Hotel on Greenside Place in Edinburgh is a popular venue for people to stay over in the city, with an excellent 4.5 stars out of five on the TripAdvisor website.
The hotel is praised often for its location, service, cleanliness, and value for money - but one guest from America wasn't so happy with their visit.