It's been claimed that a train from London to Edinburgh on Sunday afternoon was so packed that passengers were piling their suitcases against the doors.
One passenger, who referred to herself as Em, said she witnessed the suitcases fall out towards a family. LNER have said line dewirement caused cancellations, which led to "particularly busy" services.
Passengers onboard the 1.30pm service from London Kings Cross were unable to get on or off certain carriages, or use the toilet. The service was delayed in leaving, though not by 30 minutes - which is LNERs policy for refunds, something Em says they should've received as they were 'shoved in like sardines'.
