An Edinburgh bar have responded after a customer left a scathing TripAdvisor review over their 'high table'.
The Slug and Lettuce on George Street apologised after the woman was left furious following her experience at the popular cocktail bar.
Booking a table to celebrate her 50th birthday last week, the customer explained that they had been sat at a table in the packed venue that was too high for her elderly parents.
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As well as an array of issues with queues and crowds, the woman claimed she had been accused of not paying her bill, before slamming the venue with a one-star review.
Speaking on TripAdvisor, she said: "I had booked tonight for my 50th birthday meal. Once arriving we were shown to a high table which was not suitable as I was there with elderly parents. We were then given a table in the bar, and told to order our meal at the bar.
"The music was very loud but we decided to stay and I joined the queue to order. Fifteen minutes later I was still in the queue. With people pushing past me extremely drunk, kissing and shouting.
"The bar staff were more interested in serving these students their cheap cocktails. No one was monitoring the situation and I am positive that under covid rules you were meant to wear masks at a bar, which not one person did.
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"When I did get served I was accused of not paying my last food bill. I explained we had not eaten but this was repeatedly questioned.
"We ended up walking out which has totally ruined my birthday. Stay well clear unless you want an unprofessional visit.
Definitely more interested in students money than protecting others from covid."
Responding to the claims, the venue explained that the customer should have told them in advance about the need for a suitable and low table to suit the group.
However, staff also apologised for the "mix up", replying: "We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.
"When placing your booking we do advise that you let us know of any prerequisites so that we can make your visit as enjoyable as possible. We apologise for the mix up with the bills and will look further into this with the team on service.
"We hope that we can use the points you have raised to improve. We hope you have a great day."
