Edinburgh Airport has issued guidance to passengers who need help finding and reclaiming their missing luggage.
Last week, Edinburgh Live reported that hundreds of pieces of missing passenger luggage were being stored in a warehouse near the airport. Baggage handling company Swissport commented that it was keeping the luggage at the site while it worked through a significant backlog.
A spokesperson for Edinburgh Airport said: “This is a challenging time for the entire aviation industry and we know airlines and handling agents have been working hard to reunite passengers with their baggage. We’re doing what we can to support them in this, and this includes access to and help in transporting bags to secure designated storage areas on campus which is now allowing them to process items and repatriate them with their customers.
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"While we do appreciate the situation and attempts to contact airlines and handling agents will be frustrating, what we cannot accept is abusive behaviour towards our staff. We will continue to help passengers where and when possible and we encourage everyone to be kind and considerate, especially when staff are trying to signpost them to the appropriate partners."
They added: "We would remind passengers they need to contact their airline and handling agent if they have any queries relating to baggage."
The airport has since issued advice for passengers who are unable to locate their luggage after a journey. It shared the guidance onto its website.
Here is everything you need to know if you need help locating missing luggage at Edinburgh Airport.
Who is dealing with my baggage?
According to Edinburgh Airport, depending on which airline you fly with, your luggage will be sorted by a different handler. You should get in touch with the handler that manages your airline from the following list:
Swissport
Air Canada
Air France
Aer Lingus
Atlantic Airlines
Balkan
Brussels Airlines
Delta
Finnair
Jet2
KLM
Norwegian
Qatar
Ryanair
SAS
Transavia
TUI
Turkish Airlines
Virgin Atlantic
Wizz Air
Menzies
Aegean Airlines
Air Baltic
British Airways
Edelweiss
Eurowings
Iberia
Loganair
Lufthansa
Sun Express
United
Vueling
WestJet
WFS
easyJet
How do I reclaim my baggage?
This will depend on which baggage handler is responsible for your luggage.
If you flew with one of the airlines that use Swissport, then you can visit their secure storage unit near the airport. This is open daily from 8am to 4pm.
You will need to bring your luggage tags and ID, as staff will be unable to identify you without them.
In a statement, Swissport said: "In order to assist you with reclaiming your delayed luggage we are pleased to invite you to visit our secure storage unit to collect your luggage.
"Please ensure you have your luggage tags and identification to reclaim your bag from this area. We are unable to release items without these.
"Please note there may be a delay at peak times of demand and we thank you for your patience as we work hard to assist you. If your luggage is delayed from a flight not handled by Swissport, please speak to your airline for further advice."
To get to the unit, if you are arriving to the airport via the main entrance on Eastfield Road then you should take a left at the Moxy Hotel and continue along continue along Fairview road. After this, take the first turnon the right, before continuing to the end of the short road — then turn left onto Almond Road.
The temporary Swissport Baggage Facility is 280m ahead on the right had side of Almond road.
If Swissport isn't handling your luggage then you will need to get in touch with your provider to reclaim it.
How do I contact my baggage handling agent?
You can contact the relevant handling agent using the contact numbers below.
Swissport: 0131 344 3253
Further contact details on the Swissport website here.
Menzies: 0131 348 4241
Visit the Menzies Aviation website here.
WFS: 07990037201
Visit the WFS website here.
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