A Fishponds woman has been left upset and frustrated after EDF failed to deliver on a pre-Christmas promise of £100 in credit. Jessica Lockier took up the special offer from the power company, which was advertised to customers as an incentive to have a smart meter installed before the end of 2022.
Mrs Lockier said: “A couple of weeks before Christmas, I receive a text message from EDF saying they would credit my account with £100 if I installed a smart meter before the end of the year. I responded and a couple of days later, a bloke came round and fitted the smart meter, but I haven’t yet seen the £100 credit on my account.”
She added that she has contacted the power company on a number of occasions since having the meter, but said she felt delaying tactics were being employed. She said she was told she would have to wait 35 to 40 days before the credit would be added, and during another call, she was told her query had to be referred to the accounts team.
