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The Independent UK
The Independent UK
Travel
Simon Calder

EasyJet wrongly blames passenger for staff mistake, denies boarding and leaves them £800 down

Simon Calder

Mother and daughter Sheila and Jessica Queenan have been left more than £800 out of pocket after easyJet applied the wrong passport rules – and ruined a birthday trip to the Canary Islands.

On 21 May 2022, they arrived at Gatwick airport for an easyJet flight to Lanzarote, where Sheila Queenan was planning to celebrate her 68th birthday.

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