easyJet passengers have faced travel chaos after the airline cancelled over 200 flights over the weekend, with the disruption expected to continue into this week, as Brits head off on Easter holidays.
The airline has blamed the disruption on "higher than usual levels of employee sickness" due to Covid, with at least 222 easyJet flights having been cancelled since Friday.
Of course flight cancellations are a stressful experience - but the silver lining is that you won't be left out of pocket if you're affected.
To give you a helping hand, we've put together a guide explaining your refund rights if your flight's been cancelled below.
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Can I get a refund from easyJet if they cancel my flight?
If your flight's been cancelled by the airline in this instance then yes, you are legally entitled to a refund.
In fact, you're actually entitled to either a full refund, or being booked on an alternative flight to your destination. You may also be offered a voucher from the airline to use for a future booking - you can choose this option if you wish, but if you'd prefer the full refund you are entitled to it.
According to the Citizens Advice Bureau, a full refund also includes "other flights from the airline that you won’t use in the same booking such as onward or return flights".
If you're part-way through a journey, you also have a right to fly back to your original departure airport.
It's worth noting that if you were given less than two weeks' notice for the cancellation and you're offered a replacement flight that delays you by at least two hours, you may also be entitled to compensation.
You can find out more on citizensadvice.org.uk.
How do I find out what flights are cancelled?
easyJet has said that it is contacting affected passengers to offer them options such as refunds and alternative flights.
One of the easiest ways to check if your flight is affected by delays or cancellations is to use easyJet's flight tracker. Simply enter your flight number, or the airports your flying to/from, and this will give you a quick overview of the flight status.
You can also log in to your easyJet booking online where you can find the latest updates regarding your upcoming journey.
Unfortunately the disruption has seen flights cancelled with short notice, so if you're due to travel within the next few days it's worth keeping an eye on your booking - although the airline should get in touch directly if your holiday is affected.
Usually in these cases, travel companies prioritise those due to travel imminently, so if your easyJet flight isn't in the next few days, you may need to wait until closer to the time for an update.
Have you been affected by the cancellations? Email us on webtravel@trinitymirror.com.
