My easyJet flight back from Tenerife last month wasn’t able to land at Gatwick due to air traffic control problems. Passengers were told we were diverting to Luton and would be taken back to Gatwick by coach. When we arrived at Luton at 3.30am, we were told by easyJet staff that no coaches were available and we would have to make our own way home. I’d already spent all my available money on holiday, so the additional £241.79 I had to spend on an Uber to get me back to Gatwick has put me in a difficult financial situation.
I duly filed a claim for the taxi fare, along with the receipt. EasyJet rejected it, claiming nonsensically that the journey needed to be from the East Midlands. After several calls to customer services I raised another expense claim, which was rejected because the journey occurred after the flight. I was reduced to tears by easyJet’s appalling customer service and am currently unable to pay bills because of its refusal to refund me. I’ve raised two complaints with no response, and I’m worried I’m never going to get my money back as promised.
AB Chertsey, Surrey
