My daughter and I were on the housing register for 11 years before being given a flat last September. Unbeknownst to me, the previous tenant owed £2,000 to the gas supplier, E.ON, and a prepayment meter had been installed. Every time I topped up, a large chunk of my money would disappear and the supply would continually cut out. E.ON was clueless whenever I contacted them.
By December, the lack of reliable heating forced us to move out. The only solution E.ON could offer was to post a new top-up card during the Royal Mail strikes. When it finally arrived, it didn’t work. Only after I contacted Citizens Advice did E.ON discover the debt linked to my account. It removed it and promised to send a new top-up card, which never arrived.
