THE Department for Work and Pensions has said it will investigate a “disturbing” benefits phonecall carried out by an assessment provider “as a matter of urgency” after an MSP was left horrified by her experience.
SNP MSP Karen Adam was speaking to the DWP earlier this week as part of a Personal Independence Payment (PIP) assessment for a family member who is unable to look after themselves due to being neurodivergent.
Her relative had been receiving the benefit for seven years, but the staff member on the other end of the phone began asking whether the family member couldn’t clean themselves and their home because they “couldn’t be bothered”.
