Millions of people in the UK claim some form of benefit, whether that's universal credit, personal independence payment (Pip), employment and support allowance (ESA), housing benefit, or the state pension.
Those benefits are a lifeline for those most in need, and the vast majority are genuine claimants with a genuine need. However, a small proportion of people claiming them are fraudsters.
The government, therefore, aims to crack down on fraudulent claims, to try to minimise losses.
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According to the Daily Record, the government has promised the Department for Work and Pensions a further £510 million to help fight fraud. This will go towards 2,000 trained specialists reviewing claims by carrying out property checks, cross-checking bank details, and more.
What happens during a DWP investigation?
If the DWP is going to start a formal investigation against you, they will notify you either in writing, by telephone, or email - this is typically done through the post.
When you are notified, you will also be told whether you are to receive a visit from a Fraud Investigation Officer (FIO), or whether they require you to attend an interview.
In the early stages of an investigation, you may not be told that one is underway until the DWP has assessed whether there is good reason to formally investigate a potential case of fraud.
Many tip-offs and reports turn out to be false, so the DWP wants to make sure that they do not waste their time on a pointless investigation.
As soon as there is enough evidence of potential fraud, the DWP will launch an official investigation and notify you.
DWP investigators are allowed to gather many types of evidence against a potentially fraudulent claimant.
Most common types of evidence
inspector reports from surveillance activities
photographs or videos
audio recordings
correspondence
financial data, including bank statements
interviews with you or people you know
any evidence submitted by those who reported you
One common form of benefit fraud is falsely reporting income, or failure to report it altogether.
If you are claiming unemployment benefits but are seen to attend a workplace, the DWP may talk to the owner or manager of that business to find out exactly why you are there, what work you are doing and how much you are being paid.
Investigators may also check your social media accounts and search your online profiles for pictures, location check-ins, and other evidence which may or may not be useful to them.
Those who use social media a lot will leave a trail of their life and habits, often allowing investigators to piece together a picture of what that person’s life actually looks like.
If this is not consistent with the details of that person’s claim for benefits, that evidence may end up being used against them.
What if I am falsely reported to the DWP?
False reports of benefit fraud are common in the UK, with some studies indicating there are around 140,000 made each year.
Until the DWP determines that there is no case against you, there is little you can do. Co-operate as best as you can and remember that those found to have reported falsely through malicious reasons may end up being prosecuted.
If you are concerned about a current or future DWP investigation against you or someone you care about, seeking advice from, for example, Citizens Advice could help.
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