DPD Disables AI Chatbot After It Swears And Calls Company 'Worst Delivery Firm'

One post by Beauchamp, a classical musician from London, was viewed 800,000 times in 24 hours. (Credit: Pexels)

Delivery company DPD has been forced to disable its artificial intelligence (AI) chatbot after it began swearing at a customer and called the company the "worst delivery firm".

Ashley Beauchamp, the customer, contacted DPD to track down a missing parcel and found himself locked in conversation with the company's online chatbot, at which point he began to get frustrated.