When a flight gets delayed, the unfortunate reality for many of those working in the airport is that they may get yelled at — but one gate agent made sure to defend her fellow employees.
It was Sunday, April 6, when American Airlines flight AA5270 from Birmingham, Alabama, to Charlotte, North Carolina, was delayed from 8:17 a.m. to 3:43 p.m.
A video posted on Instagram showed a woman lingering by the seats as she addressed the frustrated passengers who had been waiting for their flight for a whopping eight hours.
