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The Guardian - UK
The Guardian - UK
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Gaby Hinsliff

Don’t be fooled. The AI that was supposed to save us time is doing just the opposite

A businesswoman holds a smartphone while chat bubbles and a chatbot icon float above it
Since the adoption of ChatGPT, governments around the world are seeing surges in complaints and requests. Photograph: Krongkaew/Getty Images

Another morning, another avalanche of emails. Even after a guilty cull, my inbox is sitting at well over 7,000, but lately I’ve started subscribing to the Quentin Crisp theory of housework: why bother, when after four years or so you stop noticing the accumulating dust? Empty inboxes just fill up again anyway.

In theory, email was supposed to save hours of meetings, phone calls and standing over photocopiers. Instead, we just spend hours deleting stuff people wouldn’t have bothered telling us if it had meant picking up the phone, but which they can now spam to their entire database at the click of a button. The glorious ease and convenience of being able to reach the world in seconds came, we now know, with the inconvenience of them being able to reach you right back.

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