‘Don’t make panicked cuts’: proposed Royal Mail shake-up worries businesses

Royal Mail argues that the sharp fall in letter volumes over the past two decades makes its business model unsustainable. Photograph: Bjorn Birkhahn/Alamy

David Falkner may spend his days selling pop-up cards of Star Wars stormtrooper helmets and Harry Potter’s Hogwarts, but he’s intent on ensuring his industry is taken seriously. “We punch well above our weight,” said the co-founder of Cardology, of the £1.5bn greetings card industry.

Falkner and a cluster of fellow card retailers gathered in London this week to voice concerns over proposals to cut back Britain’s postal service.