A company that sold junk funeral policies to Indigenous people massively increased its profits by relying on Centrelink's billing system, Centrepay.
Aboriginal Community Benefit Fund, also known as Youpla, sold dodgy funeral insurance plans to Indigenous people for more than three decades despite concerns being raised by First Nations, financial, legal and consumer organisations.
From the early 1990s until the company's collapse last year, it targeted Aboriginal communities by going door-to-door and falsely marketing itself as Aboriginal-owned.
Liquidator SV Partners has now released new data showing how heavily Youpla/ACBF relied on Centrepay.
Analysis by the Save Sorry Business Coalition, formed to advocate for those affected by the company, found more than $174 million was paid to Youpla/ACBF since 1992, by 100,000 people for 150,000 individual policies, including for small children and babies.
The company was registered through Centrepay from 2001 to 2015 until the Department of Human Services removed its approval from the scheme.
In 2018, the banking royal commission found Youpla/ACBF engaged in conduct that fell below community standards in a number of respects, including that it relied on the cultural significance of funerals to Indigenous people to market its policies.
Many paid far more in premiums than was available in payouts.
Dunghutti man Mark Holden, a solicitor at legal and financial counselling service Mob Strong Debt Help, is calling on the government to step in.
"Centrepay became the payments platform of choice for Youpla to take First Nations people's money, even before they had a chance to buy groceries or clothes for their kids," he said.
"Previous federal governments and regulators failed to regulate Youpla's predatory practices and their misleading financial products.
"This federal government now has the chance to set a new direction."
Among the Save Sorry Business Coalition members is financial counsellor Lynda Edwards, who was named Woman of the Year by NSW for 2023.
Ms Edwards noted that while the government has helped by developing the interim Youpla Benefit Scheme, the scheme expires later this year and was not suitable for the long term.
"First Nations people are not asking for much, just a meaningful acknowledgement of the harm done and a proportionate response to their financial losses," she said.
"A fair and culturally appropriate scheme would have options to cover those who need repayment, those who need a replacement funeral plan, and those who need a savings product.
"Financial counselling support would support each policyholder to make the right decisions for their situation."
Comment has been sought from federal Social Services Minister Amanda Rishworth.
