Your flight has been delayed as a result of the Middle East crisis and you want to find out what’s happening, so you go online for an answer. You find a social media account run by the airline you are booked with and post a question, and get a reply offering help.
You’re asked to send a direct message with details, which seems reasonable. A conversation starts and you are told to give your phone number as you may be due compensation. This is where it all starts going wrong: instead of being given money, you have it taken. Although it looked official, the account that replied was a scam.
