ORLANDO, Fla. — Mike Bard and his family spent part of their visit to the Magic Kingdom Tuesday idly standing in Frontierland refreshing his phone, trying to connect to the Genie+ service they paid for to no avail.
“The fact that we had to pay an extra $60-something for this service — I expect it to work,” he said.
Disney World’s new planning service Genie left its metaphorical lamp and launched in the resort’s app in mid-October to a mixed reception as guests praised its concept, but scrutinized its price points and accessibility.
