A disabled woman missed her flight after a series of blunders by staff - who allegedly left her by a lift while everyone else boarded. Lynne Smillie, 49, had planned to fly to Benidorm for a holiday to celebrate her 49th birthday last month.
Excited for their trip, she and husband Stephen, 54, arrived at their Manchester Airport gate on time. But she claims they were left waiting for assistance to use a lift which only arrived after another member of staff had disappeared with their boarding passes.
They were stranded and unable to board without the paperwork, forcing them to return the next day to jet off to Spain, they said. Lynne, from Stalybridge, Greater Manchester, described staff at the airport as "absolutely useless".
