Disabled woman left on plane at Gatwick airport for hour and a half

Victoria Brignell, who praised BA staff but said UK airports needed ‘to get their act together’. Photograph: c/o Victoria Brignell

Gatwick airport has apologised to a disabled woman who was left stranded on a plane for more than an hour and a half after staff did not come to help her.

Victoria Brignell, from west London, who is paralysed from the neck down, was returning home on Saturday after a holiday in Malta.