A Cramlington woman says she was left "humiliated" and suffered angina and anxiety attacks on a flight when staff refused to let her travel with the battery for her electric wheelchair.
Paula Doney and husband Bill were en-route to Amsterdam from Newcastle Airport on a KLM flight, when dispatchers told them the vital battery for her specialised electric wheelchair could not be carried on the plane. Paula suffers from conditions including fibromyalgia and chronic lower back pain.
The couple, who had been set for a very special 30th anniversary trip to Amsterdam, Vienna and Bratislava, were stunned. They say they had, prior to catching the flight, been in touch with KLM and assured the International Air Transport Association certified battery and wheelchair would be allowed on the flight. But, once Paula was on the plane, contractors employed by KLM told her this would not be possible.
