A disabled couple have been left having to sit on the floor and face eating Christmas dinner in their laps after DFS lost ther new sofa and chair. Samantha Catlow bought a sofa from DFS and "had no problems" before ordering one for her parents.
She placed an order with DFS for a new sofa and chair for her parents Sharon and Terrence Connor, 57, who are both disabled. Samantha told The Echo: "They have a variety of health issues so I ordered something that would be more comfortable and easier to keep clean.
"I know these things take time. I kept checking online and on December 1 it said the sofa and chair had arrived at the depot, so I booked a delivery for [Monday] December 5."
Samantha's parents paid £150 to have their old furniture removed the day before, but at almost 6pm Samantha received a phone call from DFS telling her they'd "lost" the sofa and chair.
She said: "It's totally unacceptable. DFS keep telling me they'll get someone to call me back, or they're still trying to find them."
Samantha said her parents have since managed to borrow a chair from her brother for her dad to sit on. Her mum is left to sit on the floor or the bed.
Samantha said: "There's just no way they can manage on their own, we just want the sofa delivered before Christmas otherwise they'll be eating their dinner sitting on the floor.
"My mum has been in tears. She is very house proud. How they can lose something like that is beyond me. I'm flabbergasted."
Samantha added. "On their adverts, they say 'delivery before Christmas'. Maybe give it a couple more months."
A DFS spokesperson said: "We sincerely apologise for any inconvenience caused for the delay to their furniture order. Unfortunately there has been a system failure at our local distribution centre which has impacted our ability to deliver their order within the estimated timeframe given to the customer when they purchased the product. We have a team of professionals working hard to rectify the problem and we expect to be able to deliver the furniture within the next 24 hours."
