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The Independent UK
The Independent UK
World
Aine Fox

Disability benefit claimants ‘wait 10 times longer for calls to be answered’

DWP Geoffrey CliftonBrown Disability the Public Accounts Committee Richard Kramer
Employment and support allowance claimants are having to wait an average of nearly 30 minutes for DWP to answer their calls, MPs said (Alamy/PA) -

People claiming disability benefits are getting “unacceptably poor service” from Government as they wait on average 10 times longer for their calls to be answered, MPs said.

The Department of Work and Pensions (DWP) took on average 26 minutes and 53 seconds to answer calls from employment and support allowance (ESA) claimants in the year to March 2024, the Public Accounts Committee said.

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