A whopping 17 energy firms are in hot water with Ofgem this week for failing to provide adequate support to disabled customers. Which is ironic, given that many disabled customers can’t afford hot water this year.
The energy regulator assessed suppliers to find out if they were logging disabled and older customers on the Priority Support Register who might need extra support, what help they were offering, and what they might be doing for people on prepayment meters who run the greatest risks of running out of money and ending up with no heating.
Not one supplier got a glowing review, with all needing to make changes.
