A mum-of-three was accused by restaurant staff of 'making trouble' in an email chain she was mistakenly copied into after she lodged a complaint.
Rachael Avis visited The Garden Bistro in Saughton Park, Edinburgh, with her children and parents but unhappy with their experience, she left a review on a local Facebook group. She said she found the service and food to be disappointing and after her review on the group was removed, she emailed the bistro directly to voice her complaint.
After that she began to receive emails between staff members discussing her complaint - they had accidentally sent all their emails to her. In them, the team at the bistro discussed how several of the issues Rachael complained about could have been avoided if she had been more 'patient'. They also accused her of 'causing trouble' and eventually decided to pay her a £10 voucher.
