A restaurant customer has spoken of her shock after she was included in a staff email chain that discussed her complaints after an unhappy dining experience. Rachael Avis had gone to The Garden Bistro in Edinburgh with her three children and her parents, but was not satisfied with the food and the service at the newly-opened bistro.
After her review of the restaurant was removed from a local Facebook book group, she emailed the restaurant in Saughton Park. She then started receiving emails by accident that had been sent between staff discussing her complaint, EdinburghLive reports.
Responding to the review and mistakenly including Rachael in their emails, a spokesperson for CEC-Catering, said: "The original statement posted on social media by Rachael Avis was misrepresented when she stated she paid £60.00 for coffee & beans on toast, when her family had 13 items from the menu for £56.00, not just coffee & beans on toast.
