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TechRadar
TechRadar
Andrew Hewitt

Digital friction is quietly crippling UK productivity, and AI could be the turning point

United Kingdom
A small business owner calculating income and return on investment in percentage using a calculator from a home office.

Digital friction has become a major drag on productivity. Whether it is a failed authentication loop or a screen freezing just before a deadline, these everyday issues now carry outsized consequences.

And in the UK, where businesses are under pressure to lift output in a difficult economic environment, unreliable technology has moved past being a minor inconvenience to a strategic risk.

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