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Tom’s Hardware
Tom’s Hardware
Technology
Hassam Nasir

Diehard Asus customer gets RMA denied for a cheap 2.4 GHz headset receiver despite spending more than $30,000 with the brand — firm refuses to send a cheap dongle, then relents after social media backlash

Asus LUCAS
Asus ROG Delta II KJP gaming headset.

An ardent Asus customer who's bought over $30,000 worth of the company's products recently had his brand loyalty put to the test. Lucas (u/lucaslucaalucas123) wanted a replacement for the 2.4 GHz wireless receiver that came with his ROG Delta II KJP gaming headset, but was denied support because accessories aren't covered under warranty. He took to Reddit to express his disappointment and was met with a hopeful reply in the comments.

ASUS support has been a nightmare over a simple 2.4 GHz headset receiver
from r/ASUSROG
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