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Ruifeng Wang, PhD Student in Supply Chain Management, University of Maryland

Department stores survived the pandemic by being adaptable and innovative

A woman walks by a closed store in a shopping mall in Montréal, in January 2022, during the COVID-19 pandemic. THE CANADIAN PRESS/Graham Hughes

The retail industry has experienced major upheavals over the past few years due to the rise of online retailing and the decline of shopping malls. One retail sector that has been hit especially hard is department stores.

Iconic Canadian brands, such as Eaton’s, Simpsons and Woodward’s, have disappeared. American retail brands, including Nordstrom and Target, have entered the Canadian market and then withdrawn.

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