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Chronicle Live
Health
Sam Volpe

Chapel House GP practice told to improve by CQC after complaints around missed diagnoses and pandemic appointments

CQC John McNulty Lucy Walker Care Quality Commission

A Chapel House GPs' practice has been told to improve after the Care Quality Commission flagged issues such as not acting on safety alerts and not helping patients to "access care and treatment in a timely way".

The Parkway Medical Practice, based at the Chapel House Medical Centre, has been rated "requires improvement" by the CQC.

The watchdog sent inspectors in after receiving complaints from patients at the practice - including from Lucy Walker whose dad John McNulty died in January 2021.

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