Get all your news in one place.
100's of premium titles.
One app.
Start reading
Fortune
Fortune
Eleanor Pringle

Delta’s CEO knows he went ‘too far’ with SkyMiles membership changes

Ed Bastian, chief executive officer of Delta Air Lines (Credit: Bridget Bennett—Bloomberg - Getty Images)

When Delta slipped up on changes to its loyalty program, its competitors were inevitably close behind.

Earlier this month Delta revealed it would limit access to its beloved Sky Club lounges for many American Express users, as well as rewarding customers with elite status based on how much they spent.

Sign up to read this article
Read news from 100's of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.