Delta Air Lines is facing challenges as it works to recover from a global technology outage that has persisted for four consecutive days. The disruption was triggered by a faulty software update, leading to significant disruptions for tens of thousands of passengers. While other airlines are gradually returning to normal operations, Delta continues to grapple with a higher number of cancellations, drawing scrutiny from the federal government.
Transportation Secretary Pete Buttigieg engaged with Delta's CEO regarding the substantial number of flight cancellations and customer complaints. The Department of Transportation expects Delta to provide accommodation such as hotels and meals for affected travelers, issue prompt refunds, and adhere to air-travel consumer-protection regulations.
