A delivery driver who drops off Amazon parcels says he found bottles and bags of urine in his van when he starts work. He claims staff never take a toilet break otherwise they won't be able to finish their round.
The driver, who works for one of Amazon's delivery partners in Wales called AM Logistics, said that the working conditions were "horrendous" but he felt trapped because he didn't have enough experience to get a job elsewhere.
Amazon is the biggest private parcel courier in the UK, sending out around 15% of the estimated 5.4bn packages in 2021. The US technology giant relies on a network of thousands of drivers across the nation, and works with delivery service providers. The workers are self-employed independent contractors that engage with the delivery service providers.
