The delay in the distribution of quick response (QR) cards to help the public lodge complaints to the Tiruchi City Corporation has drawn flak from a section of residents in Tiruchi.
Following a satisfactory performance of the QR code-enabled grievance redress platform, which was implemented in March 2023 on a pilot basis in Ward No. 22 in the K. Abishekapuram zone, the Corporation sanctioned ₹1 crore to extend the facility to all residential and commercial properties in all five zones.
Under the system, residents can lodge complaints related to solid waste management, drinking water supply, clogged drains, faulty street lights, sewage overflow, and taxation issues. They can pay their property tax, water tax, solid waste collection tax, and other taxes online by scanning the QR code.
