The Ernakulam District Consumer Disputes Redressal Commission in Kerala has directed a major textile retailer to compensate a customer to the tune of ₹75,000 on charge of failure to replace a defective silk wedding saree.
The commission, comprising president D.B. Binu and members V. Ramachandran and Sreevidhia T.N., issued the verdict on a petition filed by Sarah Thomas of Changanassery. The complainant had bought two bridal sarees for her daughter from Kalyan Silk’s Ernakulam showroom on January 12, 2018 for ₹30,040. However, they were never worn as the wedding was later called off.
According to the complainant, she noticed black shades on one of the sarees on January 23, 2019 despite regularly airing them for preservation. The retailer initially promised a replacement but later returned the defective saree without replacing it, the complainant alleged.
