
An elderly woman with Alzheimer's was forced to drain her life savings to pay for care after England's National Health Service (NHS) denied her coverage based on an assessment that included information "cut and paste" from a male patient's records.
Hilda Bowler, 92, died in 2020 after the NHS Lincolnshire Integrated Care Board (ICB) ruled she did not meet the criteria for full coverage. Now, following a lengthy battle, her bereaved family has been reimbursed as it was revealed her medical assessment contained details that weren't hers.