A deaf wheelchair user says he was left “angry and upset” after a train worker allegedly refused to communicate with him on a six-hour journey.
Jasper Williams had boarded the Cross Country service from Bristol to Newcastle when the staff member refused to engage with him by typing on a phone or writing on a piece of paper, he claimed.
The 27-year-old and his fiancé Luke - who also uses a wheelchair - says they were left waiting anxiously in the carriage with no access to food or water.
