A 'profoundly' deaf man was left feeling 'degraded' after being turned away for help from a Currys. The man, who does not want to be named, went into the store in Rochdale on Sunday (September 25) as his TV remote had stopped working but was 'rudely' told to leave and call a customer service number himself, despite his difficulty hearing, he says.
The man's ex-wife, Helen Khan who approached the Manchester Evening News , said she saw her ex-husband shortly after and he was 'visibly shaken and distressed' by the experience which was overall 'degrading' for him. He has since been offered cash compensation after struggling to make a complaint but they are not satisfied by this and would rather see real changes made so that other disabled people do not have to go through the same experience.
Ms Khan told the Manchester Evening News that her ex-husband clearly wears hearing aids in both ears and he often will go into store to get help with products as he has difficulty hearing over the phone. However, on this occasion he was immediately told he could not be helped and to go home and ring customer services despite 'pointing to his ears' to try and make it clear he could not hear.
