Fredrick Da Costa greeted the two passengers at check-in desk F15 in Heathrow Terminal 5 with a warm smile, before signing to Kelly, his interpreter for the day, "Hello, my name is Fredrick".
Fredrick, 22, was born deaf, but that did not deter him from following in the footsteps of his father, a British Airways ground operations agent for the past 15 years.
And by doing so he has become the first deaf customer experience agent to be employed by the UK flag carrier.
